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👠 Mary Jane Shoes — Refund & Returns Policy (USA Only)
Effective Date: 6/20/2025
At Mary Jane Shoes, customer satisfaction is our highest priority. This Refund & Returns Policy applies exclusively to orders shipped within the United States.
Eligibility for Returns
We accept returns within 14 days of delivery if:
- The item is unused, unworn, and in original packaging.
- The product is in resellable condition.
- You have proof of purchase (order confirmation or receipt).
⚠️ If more than 14 days have passed since your delivery date, we are unfortunately unable to offer a refund or exchange.
Non-Returnable Items
- Final sale items
- Gift cards
- Worn, washed, or damaged items (not due to our error)
- Custom or limited-edition items
Exchange Policy
- Size exchanges are allowed only (if available) within 14 days of delivery.
- To request an exchange, email us at support@maryjaneshoes.shop with your order number and preferred size.
- Customers are responsible for return shipping costs.
Refund Process
- Once your return is received and inspected, we’ll notify you via email.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
Return Shipping
- Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect.
- We recommend using a trackable shipping service.
Return Address:
Mary Jane Shoes Returns Dept.
[Your Warehouse Address / City, State, ZIP]
Email: support@maryjaneshoes.shop
How to Start a Return
- Email support@maryjaneshoes.shop with your order number and reason for return.
- Wait for return authorization and instructions.
- Ship your item to the address provided.
Important Notes
- We do not accept international returns.
- Returns without prior approval may be rejected.
- For any questions or assistance, contact support@maryjaneshoes.shop.
✨ Mary Jane Shoes — Shop with confidence. Your satisfaction is our promise, every step of the way. ✨